Lead Group Quality Management and Quality Assurance Policy

Last Reviewed: Oct 2025

This Quality Management System covers all operations related to the recruitment, onboarding, and management of candidates and clients across Australia and the Philippines.

1. Policy Statement

Lead Group (“The Company”) have established this quality policy to be consistent with the purpose and context of our organisation. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable customers’, regulatory and legislative requirements as well as our commitment to continually improve our management system.

Established in 2019, the Company provides temporary and permanent recruitment services to the Aged Care, Healthcare, Accounting and Professional Services, Hospitality and Construction Sectors.

The company’s objective is to provide experienced candidates, capable of meeting client specifications and requirements, whilst remaining compliant with prevailing legislation and adhering to contracts and agreed service levels. To achieve this, the company operates to stringent quality procedures.

It is our intention to continually strive for improvement in line with the principles of this policy and our strategic/operational objectives. The Company’s approach to quality is based on four fundamental principles:

  1. We conform to requirements, having identified very carefully the needs of our clients, our applicants and our own systems.
  2. We operate a quality management system that focuses on identifying potential risks/errors in our systems, processes and documentation; and put in place the necessary preventative actions/contingencies to ensure continuing compliance with legislation and best practice.
  3. We ensure quality of service provision is based on the principle of everyone understanding how to do their job to the standard required and doing it right first time.
  4. We conduct a 360-degree service review process that encourages and uses feedback from our staff, clients and candidates to continuously improve our service and provide recognition where appropriate for a job well done.